Frequently Asked Questions
Please take a moment to read our most commonly asked questions. We're always available to answer your questions and encourage you to contact our office if you have a question that is not answered below. You can call or text us at 281-614-2445.
Q: What is a Pediatrician?
Q: Can I meet my pediatrician before my baby is born?
A: Yes, in fact we strongly encourage parents-to-be to visit our office for a prenatal appointment. This is a great way to get acquainted with our office and our doctors. During this visit, we will answer any questions that you have about our practice or your new child. Visit our expectant parent's page for more information.
Q: How often should my child see the pediatrician?
Q: What is the best way to schedule an appointment with your office?
A: You can schedule an appointment by texting or calling our office at 281-614-2445 during regular business hours, or by requesting an appointment online.
Q: Do we accept new patients?
A: Yes, we always welcome new patients. Contact our office for additional information or to request an appointment.
Q: Why does my child need to receive vaccinations?
Q: Is my child current on vaccines?
A: Please call the office to check if your child is current or in need of a vaccine. You may access their shot records online using the Patient Portal or through your cell phone using the Healow App. Visit our vaccinations page for more information.
Q: When does my child need vaccines?
A: Routine vaccines are given throughout infancy and well into the teenager ages. When your child is born they will receive a vaccine prior to discharge from the hospital. Then at 2, 4, and 6 months they receive shots at their pediatrician's office. Flu vaccines are recommended for all children over the age of 6 months. Kids get more vaccines at 12, 15, and 18 months. Children should be seen for a wellness exam routinely even when no vaccines are scheduled. At 4 years old there is another important set of vaccines to receive. We recommend the HPV series begining at ages 9 and up. At 11 and 16 years another round of vaccines is recommended. Please call us to check if your child is current with their vaccines.
Q: How can I get a copy of my child's shot record? Medical record?
A: You can access your child's shot record using the Patient Portal or Healow App. You may request a printed copy of your child's shot record at our office free of charge. We can only fax shot records with your written consent, we cannot email them to you. At every visit you may request a visit summary, this will have several important details about your visit. Copies of your child's records may be sent to another medical clinic free of charge, please sign a medical records release at the requesting office. For a complete copy of your child's record please submit a written request to our office, their is a $25 fee per child's chart and we may require up to 15 business days to process.
Q: Do we accept your insurance?
A: We accept most major commercial insurance plans such as Aetna, Blue Cross Blue Shield, Cigna, and United Health Care. We also accept most Texas Medicaid and Texas Chip plans. Please call the office to check if we accept your insurance or if you have more specific questions regarding your insurance.
Q: What ages do we see?
A: We see children from newborn up to 18 years old.
Q: What are we doing about COVID-19?
A: We are taking necessary precautions to keep our patients, their families, and our staff as safe as possible during this COVID-19 pandemic. Please visit our Breaking News section to learn more.
Q: How do I change my PCP?
A: To change your child's PCP you need to call your insurance plan, most will change the PCP the same day. The member services number to call is usually on the back of your insurance card. To switch Medicaid plans call 1-800-964-2777. To switch CHIP plans call 1-800-647-6558. For Community Health Choice call 1-888-760-2600. For Texas Children's Health Plan call 1-866-959-2555. For United Health Care of Texas call 1-888-887-9003. For Molina of Texas call 1-866-449-6849. For Amerigroup call 1-800-600-4441. For Texas Medicaid call 211.
Q: How do I reach my doctor when the office is closed?
A: If you have an urgent medical question and need to speak to the on call provider call 281-614-2445. If someone does not respond, please leave a detailed message with the child's name, date of birth, and reason for the call they will call you back within 15 minutes.
Q: How do I apply for Medicaid
A: Please visit yourtexasbenefits.com to apply online. The site will guide you on the documents you need to apply. You can request a paper application be mailed to you or use the site to locate a Texas Health and Human Services office near you.
Q: Do I have to wear a mask in the office when I come for a visit?
A: We require everyone over the age of 2 years to wear a face covering inside the office or when they interact with our staff in person. A face covering will help minimize your chances of getting infected and our staff from acquiring COVID 19. When used properly, a face covering can reduce your risk of getting COVID 19 by at least 50%. Even if you are not having any symptoms a face covering is required
Q: Should I get myself tested for COVID-19 if I do not have symptoms?
A: No. Please get yourself tested only if you have any COVID-19 symptoms or you have been exposed to someone with COVID-19. COVID-19 takes time to develop detectable levels in your body and if we test too early your test may be negative when in reality the virus may still be there. These tests are expensive and take time to properly detect COVID-19. Please be cautious of places claiming to do tests for anyone, these results may be false negatives or they may charge alot and it may be unnecessary. There is no need to test yourself if you are well and had no contact with COVID-19.